As 2010 drew to a close, I received a note from a colleague reflecting on the year part and thanking me for my mentorship and counsel. Reading his note reminded me that often the best path forward starts by looking back. As we welcome a new year full of ambition and opportunity, this is the perfect time to reflect on the previous year(s) to set the stage for a productive and successful 2011.

Feedback focused inward

During Communicating the Value of Security, I teach participants a lightly structured and simple approach to offering feedback to colleagues. I developed this approach to ensure more useful feedback by citing positives as the first step. The entire experience

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